How to claim with First Insurance
Please accept our condolences for your untimely loss. We understand that this is a difficult time for you and it is our responsibility to offer you the best support in this hour of need. This Death Claim Application form is designed to help you file your claim quickly and easily.
Once we have received all the required documentation for a valid claim and approve the claim, we aim to pay: Final expenses death benefits within 48 hours All other death claims within 15 working days Death Cover Death benefit claim form Beneficiary claims form Funeral Cover Funeral claim form Final Expense Claims Final expense claims form Terminal illness Terminal illness claim form Certificate of Medical Attendant Death claim form - certificate of medical attendant Declaration by police Death claim form - declaration by police Download the "how to claim” document here. Submit Claims to: Branch@oldmutual.com Telephone: 0860 60 7000
Save 0860 933 333 as a contact on your phone Open WhatsApp, go to the Old Mutual contact and send ‘Hi’ as a message Select option 1 on the menu to begin the process of submitting a death and funeral claim.
Dial *120*6672” for free to begin the process of submitting a funeral claim Select option 1 on the menu to submit a funeral claim and follow the prompts
Claims made easy
It can be a pain to claim if you don’t know what documents you need or where to send them. Below, you’ll find all the information you need to submit your claim.
- Copy of ID document for the:
- Contracting party (the person who bought the policy or signed the contract, or
- Life covered, or
- Beneficiary
- Copy of a birth certificate if you are claiming on behalf of a child
- Proof of address
- Banking details
- Letter of executorship when the benefit needs to be paid to an estate
- Proof of personal income if you are claiming on an income benefit
How long does a claim take to get processed?
The standard timeline we communicate to customers is 15 working days. Generally most claims take far less time to process. This is to manage expectations as various scenarios could cause delays in processing and payment.
Depending on the claim, it can also take up to 60 days also depending on requirements.
Can I get a cash pay-out if I don’t have a bank account or can I nominate a third party’s bank account to receive the funds?
No, you will need to open a bank account in your own name in order to be paid a benefit.
How do I certify a document?
Make a copy of the document. Take the copy and the original to your nearest commissioner of oaths (there are commissioners of oaths at police stations, legal offices and banks) to be certified. The commissioner will stamp, date and sign the copy of the document.
Where do I submit all my claims?
Claims can be submitted either:
Email: service@oldmutual.com
Fax: +27 (0)21 509 2579
Post: PO Box 1759, Cape Town 8000, South Africa
We promised to help you FIGHT BACK when you need it most because we understand that recovering from a severe illness is tough… physically, emotionally, and financially. That’s why we aim to process your claims as quickly as possible so that you can get access to your lump sum payment in your benefit to help you recover.
Severe illness
- Severe illness benefit claim form – statement by contracting party
- Severe illness benefit claim form – statement by medical specialist
- Child severe illness benefit claim form – statement by contracting party
- Child severe illness benefit claim form – statement by medical specialist
Severe Illness 100% Peace of Mind
Download the “how to claim” document here
Submit all your claim forms to:
Email Address: Claims
Telephone: 0860 10 22 74 (RSA) or +27 21 503 1802 (International)
Fax: 0860 60 45 02
Post: PO Box 202, Mutualpark, 7451, South Africa
Facing a sudden disability or being functionally impaired is very difficult especially, if you are not prepared. We are here to help you navigate the process so that you can access your benefits as soon as possible.
Disability lump sum and disability income claims
- Benefit claim form – certificate of medical attendant
- Disability claim form – business overheads
- Disability benefit claim form – statement by contracting party
- Disability benefit claim form – statement by contracting party (7 day waiting period)
- Disability benefit claim form – statement by employer
- Disability benefit claim form – statement by medical attendant
- Disability benefit claim form – daily tasks test by medical attendant
- Full set of requirements
- Reduced set of requirements
- Sickness income benefit claim form
Child impairment and congenital birth defects benefit
- Child impairment and congenital birth defects benefit – statement by the contracting party
- Child impairment and congenital birth defects benefit – statement by the medical specialist
* Attach the unabridged birth certificate to the form.
Functional or Physical impairment benefit
- Functional or physical impairment benefit claim form – statement by contracting party
- Functional or physical impairment benefit claim form – statement by the medical specialist
Capital and Professional Provider benefits
Click here for a more detailed set of all the benefits and their requirements.
Submit all your claim forms to:
Email Address: Claims
Telephone: 0860 10 22 74 (RSA) or +27 21 503 1802 (International)
Fax: 0860 60 45 02
Post: PO Box 202, Mutualpark, 7451, South Africa
Old Mutual Insure Claim Forms
Accidents happen. It’s so important to have reliable insurance – and you can definitely expect that when you are insured with Old Mutual Insure.
